Returns & Delivery
You are welcome to return the clogs for a refund or an exchange as you prefer.
Items should be returned within 60 days of shipment and you should ensure we receive them within a further 30 days. Returned goods should be in an ‘as new’ condition and in their original packaging. Clogs that have obviously been worn (we understand that you will have tried them on of course) are not eligible to be returned and will not be credited or exchanged. Sales and seconds are still eligible for returns.
If you need any more help please email [email protected]
USA and Canada
We have a local returns point in the USA so please email [email protected] so we can issue you with a returns number and give you the details of our returns facility there. Please be aware that the cost of returning the goods to our returns facility is your responsibility.
We offer a free return for purchases delivered within the United Kingdom. Please fill out the returns form included with your purchase, detach the prepaid returns label and drop it off at your local post office. If you do not have a return form you can download one here. Free returns only apply to goods returned using our prepaid labels and we are not able to reimburse you for any costs incurred returning goods to us by any other method.
We now have local returns points in France, Italy, Spain, and Germany. If you do not live in those countries please send to whichever one is nearest to you or to our returns point in the UK. To download the returns form please select the country you would like to return to France, Germany, Italy, Spain
Please include your order id inside the box
Once we receive them we will then refund you or process the exchange as you prefer. We do not cover the cost of returning clogs to our returns addresses. However, We do cover the cost of sending exchange pairs which are shipped free on a Euro Priority service.
We have a local returns point in Australia so please contact us at [email protected] so we can issue you with a returns number and give you the details of our returns facility there. Please be aware that the cost of returning the goods to our returns facility is your responsibility. You can download your Australian returns form here
Rest of World
You can download RoW return form here and please read the information carefully to avoid any unexpected import charges.
This policy does not affect your statutory rights (such as your rights under the Sale of Goods Act 1979 and the Consumer Protection (Distance Selling) Regulations 2000).
We try to ship all orders within 1-2 business days but this may take longer at busier times. Delivery times are counted in business days (so not including weekends or any UK national holidays) from the day of despatch. This is an average time so some orders may be quicker and occasionally slower than the times stated. Delivery times are not guaranteed. You can see your exact shipping cost by using the Shipping Calculator which can be found on each product page under the Delivery tab.