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Returns
You are welcome to return the clogs for a refund
Items should be returned within 30 days of delivery. Returned goods should be in an ‘as new’ condition and in their original packaging. Clogs that have obviously been worn (we understand that you will have tried them on of course) are not eligible to be returned and will not be credited. Please note we are unable to process exchanges on international orders.
Please email [email protected] for return instructions.
USA and Canada
We have a local returns point in USA & Canada you can purchase your returns label direct from us at a discounted rate.
Please contact us at [email protected] so that we can issue you with a return number and the return address. We’ll issue a full refund of your order once we’ve received and processed your returns.
Please be aware that the cost of returning the goods to our returns facility is your responsibility.
United Kingdom
We offer a free return for purchases delivered within the United Kingdom. Please fill out the returns form included with your purchase, attach the prepaid returns label and either drop it off at your local post office or for a small fee, arrange a collection. If you do not have a return form you can download one here. If you do not have a prepaid returns label in your box, please contact us at [email protected] where we can issue you with your unique returns label.
Free returns only apply to goods returned using our prepaid labels and we are not able to reimburse you for any costs incurred returning goods to us by any other method.
Europe
We now have local returns points in France, Germany, Italy, Ireland, Netherlands, Spain and Portugal. If you live in one of these countries you can purchase your return label direct from us at a discounted rate of 6 EUR. Please email [email protected] so that we can issue you with a return number and send you the download link.
If you live in an EU country not listed please email [email protected].
Please be aware that the cost of returning the goods to our returns facility is your responsibility.
We’ll issue a full refund of your order once we’ve received and processed your returns.
Australia
We have a local returns point in Australia and you can purchase your returns label direct from us at a discounted rate of 15 AUD. Please contact us at [email protected] so that we can issue you with a return number and send you the download link.
We’ll issue a full refund of your order once we’ve received and processed your returns.
New Zealand
Returns from New Zealand can be shipped to the Australian returns address. Please contact us at [email protected] so that we can issue you with a return number and the return address. We’ll issue a full refund of your order once we’ve received and processed your returns.
Please be aware that the cost of returning the goods to our returns facility is your responsibility.
Rest of World
You can download RoW return form here and please read the information carefully to avoid any unexpected import charges.
Please be aware that the cost of returning the goods to the UK is your responsibility.
This policy does not affect your statutory rights (such as your rights under the Sale of Goods Act 1979 and the Consumer Protection (Distance Selling) Regulations 2000).