Frequently Asked Questions
Where are your clogs made and what are they made of?
Our Lotta clogs are handmade in the middle of Sweden by a family business who have been making clogs for over 100 years. The base is made of 100% Alder wood from Sustainable forests in Sweden and the leather is chrome free and vegetable tanned from Italy. The metal staples and skid-resistant rubber soles are made in Sweden.
Do you take wholesale accounts?
Yes we do, if you are interested in stocking our brand, please email firstname.lastname@example.org
Do you have any Stockists?
Yes, we have a small list of stockists here
How much does delivery cost?
please look at our delivery page
What is your returns and exchange policy?
Please look at our returns page
The clogs I want are out stock, when will they be back in stock?
If you click on the size you want, a box will come up where you can input your email and you will be notified automatically when they are back in stock (we will not use your email for anything else)
How do I know what size I am?
Our clogs can vary in size depending on the style of clog so please refer to the size guide of the specific clogs you want. We suggest downsizing in the low wood, low braid, low peep toe and low wood open clogs as they do come up large. Maguba clogs are of a narrower width compared to the Lotta clogs. Sanita clog boots do vary a lot so it's best to check the size description on the clogs you are looking for. Please have a look at our size guide page also.
How should I care for my clogs?
When you first receive your clogs use a waterproof spray such as scotch guard before you start wearing them. We do not recommend wearing clogs in the rain as they are made from natural materials. Please refer to the looking after your clogs page for more details.
Do you have any vegan clogs?
yes we do! you can find them here we have more colours coming soon
Do you have any clogs for children?
Yes, we have a small selection here and are hoping to expand our range soon.
I’m a blogger and would like to collaborate with you
We love working with bloggers so please email email@example.com
My braided clogs feel tight, what shall I do?
The braids can be a little tight straight out of the box but you can stretch the braids individually by hand quite successfully. Holding the clog firmly in one hand, start at the back and work forward stretching each braid in turn. Don’t jerk but pull progressively. You will feel the leather give. Just do a little bit on each braid and then try on. Repeat until the fit is tight but not too tight. From there just wear them and they will mould themselves to the shape of your foot.
Can I try on some clogs at your warehouse or office?
Yes you can! we now have a little showroom next to our warehouse in Twickenham that is open Mon - Fri 10am - 5pm and our address is:
Lotta From Stockholm, Unit 3 Heathlands Industrial estate, Heathlands close, Twickenham, TW1 4BP
I work for a magazine/website and would like to feature your clogs, who do I contact?
Please email Josie and she will help you with whatever you need firstname.lastname@example.org
Who is Lotta?
Lotta is, in fact, a real person! you can learn a bit more about her here
Will you repair my clogs?
Unfortunately, we cannot repair your clogs as we are based in the UK and our factory is in Sweden. However if you go to any good cobblers they will be able to help you.
What are your payment methods?
We accept all major credit cards including American Express and we also use Paypal. Our payment methods are put through securely using BrainTree.
How do I contact Lotta From Stockholm?
You can email us: info@lottafromstockholm or ring us: +44 20 8892 5252, we operate Monday to Friday 9am - 5pm (GMT)
you can contact us via our Social media links here too: